FAQs
Frequently Asked Questions
Every good relationship runs on honest answers, and that's exactly what you'll find here. Browse through common questions about our Aveda services, Bellami extensions, booking process, and salon policies, all the details you need before you sit in the chair. Can't track down what you're looking for? Reach out and we'll walk you through it, no rushed replies, no guesswork, just personalized conversation from a Lancaster, PA team that trains for this every day.
Your Questions, Answered
Aveda & Products
Why does Salon Enso use Aveda products?
Can I purchase Aveda products at the salon?
What is the Aveda Plus Rewards program?
Booking & Appointments
How do I book an appointment?
Do you accept walk-ins?
How do I know which stylist to book with?
What is your cancellation policy?
Do I need a card on file to book?
How far in advance should I book?
Hair & Services
What hair extension brands do you carry?
Do you offer services for men and children?
What is the difference between highlights and balayage?
How often should I come in for a color retouch?
Do you do color corrections?
New Guests
Is this my first time — what should I expect?
How does the stylist matchmaking quiz work?
What is the new guest offer?
Pricing & Services
What does the stylist level system mean?
Why do prices vary between stylists?
Do prices vary based on hair length or thickness?
What services require a consultation?
Do you offer free consultations?
What is a color correction and how is it priced?
Salon Experience
Where are you located and is there parking?
What are your hours?
Do you have a referral program?
What is the Salon Enso Academy?
Still have questions?
Ready to find your perfect stylist match? Booking with Salon Enso is simple, and every appointment starts with a real conversation, right here in Lancaster.
