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Browse through common questions about our Aveda services, Bellami extensions, booking process, and salon policies, all the details you need before you sit in the chair. Can't track down what you're looking for? Reach out and we'll walk you through it, no rushed replies, no guesswork, just personalized conversation from a Lancaster, PA team that trains for this every day."}],"interactions":[]},{"fastId":"Header","componentIdentifier":"faqs_section_header","order":5,"files":[],"contentNodes":[{"content":"Your Questions, Answered"}],"interactions":[]},{"fastId":"Content.Image","componentIdentifier":"book_now_background_image","order":6,"files":[{"file":"https://fisherman.gumlet.io/public/1dcf7395-177b-46e3-a875-80f051a8c87b/photo-1566041510394-cf7c8fe21800.jpg","altText":"Plain white marble texture with subtle gray veining patterns.","gatsbyFile":{"childImageSharp":{"gatsbyImageData":{"layout":"fullWidth","placeholder":{"fallback":"data:image/jpeg;base64,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"},"images":{"fallback":{"src":"/static/3e3435a815c2c1f1de7e88273d80311e/bbd03/photo-1566041510394-cf7c8fe21800.jpg","srcSet":"/static/3e3435a815c2c1f1de7e88273d80311e/99918/photo-1566041510394-cf7c8fe21800.jpg 750w,\n/static/3e3435a815c2c1f1de7e88273d80311e/f449b/photo-1566041510394-cf7c8fe21800.jpg 1080w,\n/static/3e3435a815c2c1f1de7e88273d80311e/34fc5/photo-1566041510394-cf7c8fe21800.jpg 1366w,\n/static/3e3435a815c2c1f1de7e88273d80311e/bbd03/photo-1566041510394-cf7c8fe21800.jpg 1920w","sizes":"100vw"},"sources":[{"srcSet":"/static/3e3435a815c2c1f1de7e88273d80311e/e5fa4/photo-1566041510394-cf7c8fe21800.webp 750w,\n/static/3e3435a815c2c1f1de7e88273d80311e/171d7/photo-1566041510394-cf7c8fe21800.webp 1080w,\n/static/3e3435a815c2c1f1de7e88273d80311e/b1984/photo-1566041510394-cf7c8fe21800.webp 1366w,\n/static/3e3435a815c2c1f1de7e88273d80311e/ad9f4/photo-1566041510394-cf7c8fe21800.webp 1920w","type":"image/webp","sizes":"100vw"}]},"width":1,"height":1.5}}}}],"contentNodes":[],"interactions":[]},{"fastId":"Header","componentIdentifier":"book_now_section_header","order":7,"files":[],"contentNodes":[{"content":"Still have questions?"}],"interactions":[]},{"fastId":"MarkdownContent","componentIdentifier":"book_now_section_description","order":8,"files":[],"contentNodes":[{"content":"Ready to find your perfect stylist match? Booking with Salon Enso is simple, and every appointment starts with a real conversation, right here in Lancaster."}],"interactions":[]}]},"bookingUrl":{"url":"https://login.meevo.com/SalonEnsoPA/ob?locationId=106456","title":"Book Now"},"allFishermanBusinessFaqQuestionGroup":{"nodes":[{"_id":205,"name":"Aveda & Products","questions":[{"_id":2421,"text":"Why does Salon Enso use Aveda products?","mainAnswer":{"text":"100% vegan and cruelty-free."}},{"_id":2422,"text":"Can I purchase Aveda products at the salon?","mainAnswer":{"text":"Yes, Salon Enso carries Aveda’s full hair care and styling line and a portion of Aveda’s body care."}},{"_id":2423,"text":"What is the Aveda Plus Rewards program?","mainAnswer":{"text":"Earn points on all Aveda purchases: $1 = 10 points. Aveda features opportunities to redeem your points for gifts, special offers, and salon certificates."}}]},{"_id":201,"name":"Booking & Appointments","questions":[{"_id":2400,"text":"How do I book an appointment?","mainAnswer":{"text":"Booking an appointment can be done by calling or texting Salon Enso 717-435-9374, emailing at info.salonenso@gmail.com"}},{"_id":2401,"text":"Do you accept walk-ins?","mainAnswer":{"text":"We accept walk-ins if we have availability at the time of the walk-in."}},{"_id":2402,"text":"How do I know which stylist to book with?","mainAnswer":{"text":"Take our quick matchmaking quiz and we’ll pair you with the Salon Enso stylist who fits your hair goals, your style, and your personality."}},{"_id":2403,"text":"What is your cancellation policy?","mainAnswer":{"text":"Our cancellation policy requires 24-hour notice prior to the scheduled service. If there is a cancellation within 24 hours of the service, the cancellation fee will be charged. This is 50% of the booked services price. If there is a no show for the service, 100% of the booked service price will be charged. We send all guests text and email confirmation reminders."}},{"_id":2404,"text":"Do I need a card on file to book?","mainAnswer":{"text":"It is our policy to securely hold a card on file at the time of booking."}},{"_id":2405,"text":"How far in advance should I book?","mainAnswer":{"text":"Booking cadence varies by stylist. Some of our newer stylists have availability within a week, while stylists who have been with Salon Enso for 5–15 years can book out 4–6 weeks. We always recommend booking your next visit before you leave."}}]},{"_id":204,"name":"Hair & Services","questions":[{"_id":2416,"text":"What hair extension brands do you carry?","mainAnswer":{"text":"At Salon Enso, our certified extension specialists are trained in multiple extension methods to offer safe, professional application and personalized results. We exclusively use Bellami high-quality, ethically sourced hair that maintains its softness, shine, and strength over time."}},{"_id":2417,"text":"Do you offer services for men and children?","mainAnswer":{"text":"Yes, all services are available to men and children."}},{"_id":2418,"text":"What is the difference between highlights and balayage?","mainAnswer":{"text":"Highlights and balayage are both lightening techniques, but they create different results.\n\nHighlights use foils or a cap to lighten sections evenly, creating bright, uniform ribbons of color. As hair grows, they may leave a noticeable root line.\n\nBalayage, meaning “to sweep” in French, is a freehand technique where lightener is painted onto the hair. It creates a softer, sun-kissed blend with a natural transition from roots to ends and seamless grow-out.\n\nKey differences:\n• Placement: Highlights are structured; balayage is softer and more varied.\n• Result: Highlights add stronger contrast; balayage gives a natural, dimensional finish.\n• Maintenance: Highlights often need touch-ups every 6–8 weeks, while balayage may last 12–16 weeks.\n• Customization: Balayage is tailored to your haircut, texture, and desired look.\n\nStylists can combine both techniques for face-framing brightness and softness through the lengths. Not sure which is best? Try Salon Enso’s Stylist Matchmaking quiz."}},{"_id":2419,"text":"How often should I come in for a color retouch?","mainAnswer":{"text":"Your color cadence will depend on your customized color formula and placement. Our basic color maintenance recommendations are:\n\n- On the scalp color retouch- 4-6 weeks\n- Foil highlighted look 8-10 weeks\n- Balayage look 12-14 weeks"}},{"_id":2420,"text":"Do you do color corrections?","mainAnswer":{"text":"Yes, color correction prices are determined during a prior consultation where we can customize the services that need to be performed to get you to your desired results. Consultations are tailored with budgets in mind, giving options to meet your budget and hair needs."}}]},{"_id":203,"name":"New Guests","questions":[{"_id":2412,"text":"Is this my first time — what should I expect?","mainAnswer":{"text":"A Salon Enso appointment isn’t just a hair service. It’s a ritual. When you sit in our chair, expect:\n\n- A warm cup of Aveda Comforting Tea or beverage of your choice\n- Pure plant and flower aromas\n- A stress-relieving scalp and shoulder massage\n- A haircut, color and style tailored to you"}},{"_id":2413,"text":"How does the stylist matchmaking quiz work?","mainAnswer":{"text":"Our stylists are the heart of Salon Enso. Each one brings unique skills, a commitment to continuing education, and a genuine love for the craft. Our matchmaking quiz helps find the one who feels right for you."}},{"_id":2414,"text":"What is the new guest offer?","mainAnswer":{"text":"First time here? We'd love to meet you. New guests receive $20 off their first service. Download your offer and book your appointment today."}}]},{"_id":202,"name":"Pricing & Services","questions":[{"_id":2406,"text":"What does the stylist level system mean?","mainAnswer":{"text":"Our stylists are assigned levels based on their years of experience and continuing education. The higher the level, the more specialized their training — but every member of our team is held to the same standard of care and guest experience."}},{"_id":2407,"text":"Why do prices vary between stylists?","mainAnswer":{"text":"Pricing reflects your stylist’s level of experience and the specific needs of your hair."}},{"_id":2408,"text":"Do prices vary based on hair length or thickness?","mainAnswer":{"text":"Color prices vary based on the experience level of your stylist, the services and time required to achieve your desired end look, which may be impacted by the length and thickness of your hair. Haircut prices only vary by stylist level."}},{"_id":2409,"text":"What services require a consultation?","mainAnswer":{"text":"We have a thorough consultation with every service. Booking a separate consultation is suggested for new color guests or color corrections."}},{"_id":2410,"text":"Do you offer free consultations?","mainAnswer":{"text":"Yes, haircut and coloring guests are offered a complimentary consultation. These are 15-minute appointments to review pictures, current hair condition, lifestyle, hair history, likes and dislikes, budgets, and hair routines. Hair extension consultations are a $60 deposit toward the extension installation. These are a 60-minute deep dive into what it takes to install, maintain, and wear hair extensions."}},{"_id":2411,"text":"What is a color correction and how is it priced?","mainAnswer":{"text":"We consider a color to be corrected and/or changed when:\n\n1. A change of tone is desired. (example: Red to Blonde, or Blonde to Brown or Brown to etc…)\n2. When any color needs to be removed. (example: Home Color, Dark and Red Pigment, etc… )\n3. A change of level is desired and you have previous color on your ends (example: Level Lighter)\n4. Two or more levels and shades are apparent on the hair shaft\n5. You worked on your color at home\n\nColor correction prices are determined during a prior consultation where we can customize the services that need to be performed to get you to your desired results. Consultations are tailored with budgets in mind, giving options to meet your budget and hair needs."}}]},{"_id":206,"name":"Salon Experience","questions":[{"_id":2424,"text":"Where are you located and is there parking?","mainAnswer":{"text":"Salon Enso is located at 245 Centerville Rd. Suite 6 Lancaster, Pa in the Sycamore Court complex with Grand Central Bagel and Issac’s. We are behind the Grand Central Bagel in the corner. We have a parking lot with an abundance of parking spots. NO street parking here!"}},{"_id":2425,"text":"What are your hours?","mainAnswer":{"text":"Monday–Thursday 9am–8pm, Friday 9am–5pm, and Saturday 9am–3pm. Closed Sunday."}},{"_id":2426,"text":"Do you have a referral program?","mainAnswer":{"text":"Yes, When you refer a guest they get $20 off their first service and after their visit, you will get $25 off your next Aveda product purchase."}},{"_id":2427,"text":"What is the Salon Enso Academy?","mainAnswer":{"text":"For stylists with 2 years or less of experience, we offer a comprehensive training program through our Academy. The Academy is developed from the “why” perspective of hairdressing. Beauty schools do a beautiful job at teaching how to do hair and the Salon Enso Academy builds on those skills by layering on WHY hair behaves the way it does. When stylists know the why and the how, they can create customized looks for guests with more accuracy and confidence. The Academy also takes a deep dive into our salon and Aveda culture, best practices for growing your clientele and solid foundational knowledge in the disciplines of cutting, coloring and styling."}}]}]}},"pageContext":{"faqPageId":39818,"isFaqPage":true,"templateProps":{}}},
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